Customer Care Advisor - Temporary, Jersey

The Customer Care team are responsible for delivering customer support using e-mail, live-chat, and social media, helping to reduce customer issues and create a positive customer experience whilst delivering high levels of first-time resolution and customer satisfaction across our Worldwide valued customer base.

Duties and Responsibilities:

• Work collaboratively with fellow team members, other departments and 3rd Party suppliers to deliver upbeat, positive and helpful resolution of customer support questions received through e-mail, phone, live web chat and social media.
• Ensure and retain accurate records in Zendesk of all customer communication, ensuring all issues are dealt with through back office applications to provide complete traceability.
• Work with the Senior Customer Care Advisors, Team Leaders and Head of Business Services to develop and enhance customer first time resolution and to deliver best in class practices.
• Working on delivery issues with carrier partners and where necessary instigating refunds to customers.
• The role will involve communicating to customers located in all parts of the world.
• Working with Zendesk and internal IT systems to develop dashboards and clear, easy to use systems and reports for immediate issue recognition.

Skills / Qualifications:

• Fluency in English is essential.
• Proven customer service skills within a customer focused environment preferred, but not essential.
• Beauty experience would be advantageous.
• Excellent written, verbal and numerical skills as well as a strong work ethic.
• Excellent keyboard skills.
• MS Office skills, knowledge of Zendesk would be advantageous.
• Must be available to work weekends on a rota basis.
• Available to work until end January 2023
• Various hours available

All applications will be treated in the strictest confidence.

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