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Manage your order using our 'Self-Service'

You can check, cancel, change the address, and manage your orders 24-hours a day, 7-days a week by accessing your account here.

Return - For information on how to return a product please click here.

Online Support

Our Customer Care Team is available Monday-Sunday 9am-5pm to answer any order and service-related enquiries. They also love to hear your feedback.

Chat with our team via our messaging widget or send us a message on our Facebook page.

Customer Complaints Handling Policy

Sephora UK is committed to providing an excellent customer experience and service at all levels. We have a Complaints handling policy to ensure that all complaints are handled as efficiently and effectively as possible.
As a customer you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints. We want to resolve your complaint as soon as possible; please contact our customer service team (care@sephora.co.uk) and we’ll do our best to fix any problems you may be having as soon as possible.

Our responsibilities

• To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
• To ensure that our complaints procedure is fully accessible so that people know how to contact us to make a complaint.
• To make sure that everyone at Sephora UK knows what to do if a complaint is received.
• To make sure all complaints are investigated fairly and in a timely way
• To keep customers informed as to the progress of their complaint and the expected timeframe for resolution.
• To undertake quarterly reviews of complaints received to improve our standard of customer care.

Handling your complaint

• Upon receiving a verbal or written complaint that has not already been resolved by the Customer Care team at Sephora UK, the customer will receive a written acknowledgement within 5 working days. The response should detail the complaint handling procedure and provide approximate timelines and expectations for the investigation and future responses.
• The complaint will be passed to a senior member of staff at Sephora UK who will try to resolve the complaint within 10 working days.
• After the complaint has been investigated in full and an outcome and action decision has been arrived at, the senior member of staff will send a final response to the customer within 10 workings days.

Feelunique

We’re saying goodbye…

After 19 years of Feelunique closed on 3rd April 2024.

Since 2005 we’ve aimed to bring you a beauty space you can call your own - somewhere you can let your unique selves shine.

Thank you for sharing this journey with us. We’ve loved every second, and we hope you have too.

If you have any more questions please contact our dedicated Customer Care team here