Store Operations Supervisor, London

We are united and stand up for what we believe in: freedom, exploration, the opportunity to enhance people's lives through the unlimited power of beauty. We welcome the unique, unleash creativity and encourage progress every day. Fuelled by energy and enthusiasm, our passion is contagious. We are linked by the same ambition: to reimagine the future of beauty. Reimagine your future, come join us: send your CV to careers@feelunique.com

Your mission will be:

• To create a retail environment which transforms our stores into the most loved beauty Community through elevating store operations to the highest standards.
• To inspire the store team to deliver excellence in day-to-day operations, supporting the entire team to convey outstanding customer service and sales performance.
• To support the store by implementing processes and policies critical to long-term revenue growth.

You will:

• Maintain and enforce quality customer service and resolving customer service complaints.
• Ensure stock levels and merchandising are accurate and consistent to avoid an out of stock situation for the customer.
• Implement all the tools at POS.
• Ensure cash operations are executed as per company procedure while making sure that closing/opening procedures are in place and that discrepancies are reported.
• Ensure compliance with company audit procedure.
• Control and achieve stock variance tolerance.
• Ensure PLVs and supply for the cash counter are maintained weekly.
• Coordinate with Category Managers and Supply Chain team to ensure stock levels are controlled.
• Ensure inventory and stock management procedures are maintained accurately.
• Manage a defined process in the storeroom for all returns/credits/transfers in accordance with Company and audit guidelines.

People leadership:

• Inspire the team on business strategy, vision and relevant information through animate briefings, coaching and trainings.
• Increase the team confidence and motivation by praise and feedback for their performance: appreciate, recognize and celebrate each success.
• Identify, engage in recruiting and developing talents and secure succession plans in collaboration with the Store Director.
• Ensure the team has individual development plans and they are followed-up consistently.

Your profile:

• You are dynamic, enthusiastic, responsive, attentive to the details that make the difference, endowed with an unparalleled sense of customer service, you like to work in a team, you are business oriented and experience real satisfaction in transforming customer advice into sales?

Also:

• You have at least 5 years experience in store operations.
• You have at least 2 years experience in team and people management.
• You have advanced knowledge of health & safety procedures.
• You have strong knowledge of cash management principles and/or procedures.
• You have excellent communication and empathic skills.
• You are organized, structured and process oriented.
• You are fluent in English (any other language would be a plus).

What we’re offering?

• You will have many opportunities for career development and continuous learning. We invest in training and will give you the opportunity to travel abroad and learn with colleagues in other countries.
• A fun & creative working environment where your unique skills and knowledge can thrive
• Attractive package (base & variable) & competitive benefits

Equal Opportunities Statement

True to our name and with uniqueness at our core, we celebrate and encourage difference.

From applicants to employees, we treat everyone fairly, regardless of gender, gender identity and expression, marital or civil partnership status, race, national or ethnic origin, social class, disability, religion or belief, sexual orientation, or age. We recognise uniqueness is what makes us special.

We are committed to maintaining a culture where every voice is heard and valued - we promise to listen.

Feelunique is an LVMH Group Company.

All applications will be treated in the strictest confidence.

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