Delivery

For more information on our UK delivery options and pricing including our annual next day Premier delivery service click here. 

A whole year of beauty buys delivered next day every time and straight to your door? Try our Premier Delivery service please click here to find out more.

Returns

Not entirely satisfied with your purchase?

To access our return platform directly click here.

*** Holiday Online Return Policy ***

During the holiday period, if you are not satisfied with your purchase, you may return your items for a refund within an extended period from the date of purchase, on provision of a till receipt.

Any purchases made in store between November 15 and December 24, 2025, can be returned by January 31, 2026. For purchases made from December 25, 2025 onwards, our standard 28-day return policy applies.

Items must be returned in sellable condition. To ensure customer hygiene and safety, items can only be returned for a refund if they are unopened, unused, and have all tamper-resistant seals, packaging, and cellophane intact.

We are unable to offer a refund or replacement on items that are not re-sellable and reserve the right to refuse non-compliant returns for health and safety purposes.

Personalised product and Gift Cards are excluded from our return policy. Items purchased with a gift card can only be accepted for a return for a gift card refund.

Any refund will be made to original method of payment.

In-Store and Online Return & Exchange Policy

If you are not satisfied with your purchase, you may return your items for a refund or replacement. 

Items must be returned in sellable condition. To ensure customer hygiene and safety, items can only be returned for a refund if they are unopened, unused, and have all tamper-resistant seals, packaging, and cellophane intact.

We are unable to offer a refund or replacement on items that are not re-sellable and reserve the right to refuse non-compliant returns for health and safety purposes.

Personalised product and Gift Cards are excluded from our return policy. Items purchased with a gift card can only be accepted for an exchange or be returned for a gift card refund.

Please click here to view our return policy and more details on how to use our online return platform. 

Order Management

Manage your order pre-production via your order history in "My Account" on the website using our self service management tool. You can cancel and amend your address pre-production or let us know if you encounter an issue once it has been shipped to you.  

Please click here to find out how to manage your order via our self service. 

Track my Order

The best way to track the delivery of your order is to click on the tracking link within your order despatch confirmation email. or your online account Order history. 

You may receive multiple despatch confirmation emails due to strict postal weight restrictions, some orders may need to be sent in more than one package which may arrive at different times. 

Allergic Reaction Policy

What is your allergic reaction policy?

Very occasionally people have allergic reactions to certain ingredients within products they haven’t used before and they can vary from customer to customer.

If you do have an allergic reaction to a product purchased on our site, we recommend you stop using the product and visit your doctor in the first instance.

Please contact our team within 48 hours of using your product with the below information:

- The product you had the reaction to
- Type of reaction you experienced
- How long after applying the product did the allergic reaction occur
- Did you consult a healthcare professional since having the reaction

As a gesture of goodwill, we will refund the value of the product which caused an allergic reaction by a Gift Voucher.

We reserve the right to request a Doctors’ letter and/or photo of the reaction. Please read the manufacturers’ leaflet or the information on the product to see if they are likely to cause you any problems.

All descriptions, ingredients, instruction of use regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients, please contact your doctor or the brand directly for further information.

Please click here to contact our Customer Care team for more support.